Experience: 0 Years
Location: Bengaluru/Bangalore
Education: UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type: BPO/ITES /CRM/Transcription
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Job Description
•Provide First - level Technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
• Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
• Escalate problems when unable to resolve customer issues.
• Log and sufficiently document all contacts with customers in designated tools.
• Identify and provide input on unique or recurring customer problems.
• Be a champion Client specific tools, Customer Care Procedures. Provide Microland Solution Network feedback at all times.
Desired Candidate Profile:
•Freshers – Graduates of any discipline for e.g: B.A, BCom, BSc, BE, BTech, BCA/ any Diplome Holders for e.g: ITI, Polytechnic etc (10+3 )may apply.
Company Profile:
Microland’s Infrastructure Management Service (IMS) is a time-tested and proven service offering focused on reducing your operational costs and ensuring maximized availability and performance of your IT. We have gained enormous process and operations maturity through a decade plus of experience in delivering onsite services to a host of customers across the globe. The experience gained from designing, building, and managing IT infrastructure solutions on heterogeneous platforms has been leveraged to provide this service to our global customer base
Contact Details:
Company Name: Microland Limited
Website: http://www.microland.co.in
Executive Name: Grish
Address:
Microland Limited
1B, Ecospace
Outer Ring Road
Bellandur
Bangalore,Karnataka,INDIA 560 103
Email Address:
tsr@microland.com
Telephone:
91-080-64522395
Keywords: Flawless communication, Troubleshooting Knowledge in Hardware & Networking
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