Experience: 1 - 3 Years
Location: Mumbai
Education: UG - Any Graduate - Any Specialization
PG - Post Graduation Not Required
Industry Type: Banking/Financial Services/Broking
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Job Description:
To provide Technical support by performing basic troubleshooting and diagnostics on customer system/applications and provide best possible solution or next step that helps issue resolution. This is an internal customer service process where the calls are logged in by employees of the company
Desired Candidate Profile:
• To take calls for Hardware support which caters to hardware troubleshooting for Bank of America employees
• Calls would related to issues related to printer, display, sound, workstation, etc
• Solving queries on software issues: Software skill set that involve troubleshooting software issues like Microsoft office, mapping drives, As400
• Agents will have to perform Password resets for various applications as well as software/applications that are included in functioning of various applications
Company Profile:
B A Continuum Solutions Private Limited is a wholly owned subsidiary of Banc of America Management Corporation, set up under Bank of America’s Global Delivery Model. We function as a dedicated banking back office operations partner, providing the global back-end for services in the Global Corporate Investment Banking (GCIB) as well as Consumer Banking spectrum. B A Continuum transcends routine BPO operations, offering employees exciting opportunities in high-end banking transaction processing in a wide spectrum ranging from Trade Finance, Treasury Management, Cards Management, Corporate Investment Banking, Equity Research etc. As a dedicated Banking Back Office, the complexity and value generation of the operations that we carry out at B A Continuum are vastly enriching.We focus on core banking operations in the complex and challenging Financial Services domain, supporting critical processes in the following core domains, across US, Europe and Asia Pacific: Global Treasury Services & Treasury Management Foreign Exchange Operations Equity Research Trade Finance Cards Exception Management Customer Service & Support Mortgage Services Providing effective services in this context entails a mix of functional, industry-specific knowledge and skills and an up-to-date, analytical understanding of the business environment and requirements in each specific location in addition to standard BPO skills. Working at B A Continuum involves a unique mix of skills and abilities, which also translate into unique skills, attitudes and behaviors and opportunities for the right person.
Contact Details:
Company Name: BA Continuum Solutions Pvt. Ltd.
Executive Name: Kavindra Singh
Email Address: kavindra.s.rawat@bankofamerica.com
Telephone: 91-124-4148780
Technical Support
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